RESERVATION & PAYMENT

Do I have to make a reservation or can I just show up?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Are there any extra fees that I will have to pay on top of the listed price?

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

Bring some cash or your credit- / debit-card to pay for drinks after the excursion or for lunch if it is not included in the tour.

What is your refund and cancellation policy?

Notice of cancellation for day tours – Valid for Groups or Individual Customers

  • More than 24 hours prior to tour date: full refund
  • Less than 24 hours prior to tour date: 75 % refund
  • No shows and cancellation on the day: No refund

Different refund policies and notice periods may apply for pre-booked holiday packages.

Refunds are paid within 15 days after the request is made.